Seamless Alts Platform LLC ("Seamless Alts," "Company" or "We") serves users ("You" or the "User") through our website, applications, products, and services (collectively referred to as the "Services"). We understand that your privacy is important for you and that is why we are committed to protecting it. In order to do that, we have set up many protocols and procedures which ensure that your information is always in responsible hands and in accordance with our privacy laws. We are grateful for your trust and can assure you that we would act in a way that is beneficial for you. The below provided Privacy Policy describes all the points about the information we collect from you and how we use it. From time to time, we also update our Privacy Policy and post its effective date accordingly.
This Privacy Policy applies whenever you use any of our company's Services. The Services can lead you to use a third-party app on devices with operating systems like Android, iOS, or Microsoft windows. Whenever there is any use of your personal information or if it is being used by a third party, then this Privacy Policy applies unless you visit an external site through our website, in which case, refer to 'General information' and 'Links to third party site'. Under this Privacy Policy, all the electronic devices are covered, example, computer, laptop, tablet, mobile phone, or any other consumer electronic device.
Certain other sites are linked to our Services and although we are not responsible for any content mentioned in those linked sites, we encourage you to go through their privacy policies thoroughly. The external sites are not in our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. These links are provided for your convenience to provide further information, and the inclusion of any link does not imply endorsement by us of such site.
You can access our Services anytime, but you need to provide certain basic information if you wish to get associated with us and know about our products.
We may collect information when you register with us, apply to use any of our services, become our client, contact us in person or through the email id mentioned on the 'Contacting us' section provided below. We may also collect your information when you contact our support team, or when you or your organization offer to provide services to us.
When you create an account with us or request us to create an account for you, you have to provide certain personal information along with your desired username and password. Once the account is created, to log-in to your account, you would also have to create a desired password while your email address would be used as your username.
Any personal information that you share with us, example your name, address, telephone number, street address, email address along with insurance and bank related information, wallet information, fund name, account name etc. shall be kept private and confidential.
This is the information which is collected automatically from every person who visits, accesses or browses our Services. This information allows us to identify you, and statistics related to you. It includes the Services usage statistics such as features accessed, date and time of your visit, the amount of time you spent on any part of the Services, your language preference, IP address etc. Apart from that, we may also be interested in the device related information like the model of your device, its operating system, and the name of the network company.
Depending on the application you are using, we may also collect additional information that helps enhance the application experience and functionality. This includes, but is not limited to:
This information helps us improve the Services and ensure it functions properly on different devices. We will request permission to access this data when you install or use the Services. The data we collect is determined by the permissions you grant, and you can manage or revoke these permissions at any time through your device's settings. Please note that if you choose to disable certain permissions, some of the Services features may be unavailable.
In certain circumstances, we collect personal information about you from a third-party source, for example, we may collect personal information from other government agencies, a credit reporting agency, fraud prevention agencies, financial crime agencies, an information or service provider, some of which form part of publicly available records.
Cookies enhance the experience of a person when they visit a site or use any application, which is the reason we also use cookies to gather information about you which in turn would be helpful for us to identify you easily the next time. We transfer a cookie text file to the hard drive of your computer or to your device and then a unique number is assigned to it. This unique number helps us to recognize your browser or device and know how you browse or use any of our websites or applications.
The categories of cookies used are:
You have the option of blocking or not allowing cookies, which is provided by most of the web browsers or device settings, alerting you every time a cookie is being delivered to your system. If you choose to disable cookies, some features of the services may not function properly, or we may not be able to customize the delivery of information to you. Seamless Alts cannot control the use of cookies (or the resulting information) by third parties, and the use of third-party cookies is not covered by our Privacy Policy.
It is important for you to know how and where we put your information to use. All the data collected is subject to our Privacy Policy and Terms and Conditions.
When you provide personal information to us, we may use it for any of the purposes described below:
We usually use the information to analyze what part of our Services is visited most frequently and the services most searched for. This helps us design and alter our Services in a better way to suit your convenience. Apart from that, your personal information may also be used for our commercial purposes. This includes offering you specified offers, products or services based on your personal information and frequent searches. Moreover, our subsidiaries may also have access to all this. For your interest, we may also need your email address to send you all the information related to our products and services.
We are only allowed to process personal information collected if we have a lawful basis to do so.
We at Seamless Alts process personal information if we have a legal basis. Out of the six lawful bases allowed under the GDPR; our legal bases are as follows:
We understand that you trust us and that is why we assure you that we will use your personal information only in good faith. It would only be used for your benefit or if it helps us serve you in a better way.
You have the right to stop receiving any notifications from us anytime. Through our 'opt out' policy, you can discontinue getting any emails by intimating us at info@seamlessalts.com or by unsubscribing from our emails. Although, you cannot opt out from receiving communications for your transactions with us or information related to your account.
It is important for us to keep your personal information updated at all times and hence, we want you to keep it up to date by making changes to your account from time to time. You can log into your account anytime to modify the information. We suggest you keep it updated so that we may not have any future hindrances related to it.
If you have any doubt related to your personal information, you can ask for a copy and we will send it to you, but to access this you would have to provide us with your valid identity proof and if you fail to do so, we reserve the right to not send it to you.
Although no method on the internet is 100% secure to protect private information, we strive to use the best methods to keep it safe. We have placed security protocols in all our databases, computer systems, other devices, and communication networks. So, the chance of information getting leaked is at a minimum.
We take appropriate security measures (including physical, electronic and procedural) to help protect the confidentiality, integrity and availability of your personal information from unauthorized access and disclosure.
It is also your duty to protect your information by not sharing it with others. You must never tell anyone your username and password and if you notice any unauthorized use of your account, it should be notified to us as soon as possible.
This Privacy Policy applies only to our Services and not to any other third-party site. While browsing or accessing any part of our Services, there are chances that you may get redirected to any third-party links which are not in our control and sometimes we may also link external sites to our Services. We suggest you go through their Privacy Policy as well to avoid any confusion. We are not responsible for any personal information they extract from you.
We are committed to only keeping your personal information for as long as we need to in order to fulfill the relevant purpose(s) it was collected for, as set out above in this Privacy Policy and for as long as we are required or permitted to keep it by law.
We retain copies of our customer contracts in order to enable us to deal with any legal issues and the information provided to us for identification and verification checks, financial crime and anti- money laundering checks (as required by law) for at least 7 years after termination or expiry of our contract with you.
We may need to transfer your personal information within the group and to third parties, as noted above in connection with the purposes set out in this Privacy Policy. For this reason, we may transfer your personal information to other countries that may have different laws and data protection compliance requirements, including data protection laws. If we do so, we will ensure that this is in accordance with the law and take appropriate measures to ensure that the level of protection which applies to your personal information processed in these countries is similar to that which applies.
If you want to receive more information about the safeguards applied to international transfers of personal information, please use the contact details provided below.
Subject to GDPR, EU data subjects may have several rights regarding the processing of personal information including:
You being the user have certain rights in respect of your own personal information. The rights given in respect to your personal information, subject to any exemptions provided by law, including the right to:
To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Policy, or about our processing of your personal information, you may Contact us at the below mentioned contact information. We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorized disclosure of personal information.
Our Services is not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete it. If you believe that we may have collected data from a child, please contact us.
Time to time, we may have to change our Privacy Policy in accordance with new laws and changing technology. We encourage you to visit our Services frequently to see if there is any material change. It is very important for us to update our policies to serve you better. Whenever we make a change, it would reflect the new effective date. We may notify you of significant changes to this Privacy Policy through in-app notifications. So, we suggest you to always look for the revised effective date or use 'Contact us' to know about any changes.
Whenever you need to enquire from us about this Privacy Policy, you can write to us at 3025 Highland Pkwy Suite 330 Downers Grove, IL 60515, You can also call us at +1-630-828-3520 or email at info@seamlessalts.com . We are always at your service and ready to clarify all your doubts.